Frequently asked questions
Answers to common questions about booking a tour with Avid Borneo: payments, group sizes, what to pack, weather and more.
Can't find your answer here? Contact us on WhatsApp and our team will help.
How do I book a tour?
Send us an enquiry through the form or WhatsApp. We'll reply with a quote and itinerary, usually within one working day. Your booking is confirmed once we receive your deposit.
How much deposit do I need to pay?
A deposit of [30%] of the total tour price secures your booking. The balance is due [30] days before your trip starts. See our Booking terms for details.
Which payment methods do you accept?
Bank transfer, DuitNow and online card payment. See the Payment method page for details.
Are your tours private or shared?
Most of our tours are private and run just for your group. Some trips, like the Kinabalu climb and island hopping, can also be booked as join-in tours.
Do you arrange airport transfers?
Yes. Most multi-day packages include airport pick-up and drop-off. We can also arrange transfers on their own.
What is the best time to visit Sabah?
Sabah is a year-round destination. The drier months are usually [March to October]. Rain is common in the afternoons all year, and wildlife can be seen in every season.
Do I need travel insurance?
Yes, we strongly recommend travel insurance that covers medical treatment, evacuation and trip cancellation, and adventure activities such as trekking or diving.
Can you cater for dietary needs?
Yes. Let us know about vegetarian, halal, allergies or other needs when you book and we'll arrange suitable meals wherever possible.
Is Mount Kinabalu suitable for beginners?
No climbing experience is needed, but you should be fit enough to walk uphill for 5–6 hours. We recommend some training before your trip.
Do you work with travel agents?
Yes. As a destination management company (DMC) we provide ground handling, hotel contracting and group tours for agents. Contact us for trade rates.